Drakaris Privacy Policy

1. Information We May Collect

To operate an online casino safely and provide account, payment and customer support services, Drakaris may need to collect different categories of information. The information collected depends on how you interact with our website and services.

We aim to collect information that is relevant to the purposes for which it is required. Depending on the service you use, some information may be necessary to create an account, process transactions, complete verification or meet applicable compliance requirements.

2. How We Use Personal Information

Personal information may be processed to operate Drakaris, maintain account security and provide casino services. We do not collect personal information simply for its own sake; information is used for specific operational, security, legal or service-related purposes.

• Creating and administering your Drakaris casino account
• Processing deposits, withdrawals and other authorised transactions
• Verifying identity, age and account information when required
• Protecting accounts against fraud, abuse and unauthorised activity
• Providing customer support and responding to enquiries
• Maintaining and improving website performance and functionality
• Monitoring activity for security and compliance purposes
• Communicating important information about your account and services
• Meeting applicable legal, regulatory and responsible gambling obligations

The specific information used for each purpose may vary depending on the nature of your interaction with Drakaris and the services available to you.

3. Account Registration and Verification

When you register for a Drakaris account, certain personal details may be required to establish and maintain your account. Accurate information helps us provide services correctly and can also be important for account security.

1. Provide accurate and current information during registration.
2. Keep your account details updated if relevant information changes.
3. Provide additional information when verification is legitimately required.
4. Submit requested identity or age verification documents through the appropriate process.
5. Contact Drakaris support if you believe your account information is incorrect or has been compromised.

Verification procedures may be applied to help prevent fraud, protect users, confirm eligibility and comply with applicable requirements. Failure to provide requested information may affect the availability of certain account functions.

4. Payment and Transaction Information

When you make a deposit or request a withdrawal through the Drakaris casino, transaction-related information may be processed to complete the requested payment and maintain appropriate financial records.

Payment information may be handled by payment providers or other authorised service providers involved in processing transactions. Where appropriate, these providers may process information according to their own privacy policies and applicable security requirements.

For security reasons, we may not have direct access to all sensitive payment credentials processed by third-party payment providers. The information available to Drakaris can depend on the payment method and provider involved.

5. Cookies and Similar Technologies

Drakaris may use cookies and similar technologies to help the website function properly, remember certain preferences, understand website usage and improve the overall user experience.

• Essential cookies: help provide core website and account functionality.
• Preference cookies: may remember selected settings and preferences.
• Analytics technologies: may help us understand how visitors interact with the website.
• Security technologies: may assist with detecting suspicious or unauthorised activity.

Depending on your browser and applicable requirements, you may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Device and Technical Information

When you visit the Drakaris website, technical information may be collected automatically. This information helps us maintain website stability, troubleshoot technical problems and improve security.

Examples may include your IP address, browser type, device type, operating system, language preferences, referring pages and information about interactions with the website.

Technical information is generally used in combination with other information where necessary to protect the Drakaris platform and provide a functional online casino environment.

7. How We Protect Your Information

Drakaris takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

• Access to personal information may be restricted to authorised personnel or service providers who need it for legitimate purposes.
• Security controls may be used to protect account and technical information.
• Verification and monitoring procedures may be applied to reduce fraud and unauthorised account activity.
• Security measures may be reviewed and updated as technologies and risks change.

No online system can be guaranteed to be completely secure. For this reason, you should also protect your account by using appropriate login security, keeping credentials confidential and notifying Drakaris promptly if you suspect unauthorised access.

8. Sharing Personal Information

Drakaris may share personal information with selected third parties where this is necessary to provide services, maintain security, process transactions or comply with legal obligations. Information is not intended to be shared indiscriminately.

Where third-party service providers process information on behalf of Drakaris, appropriate arrangements may be used to help ensure that information is handled for legitimate purposes and with suitable security measures.

9. Legal and Compliance Requirements

An online casino may be subject to legal, regulatory, financial and security requirements. Drakaris may therefore process and retain certain information when necessary to meet applicable obligations.

1. Identity and age verification requirements may require additional personal information.
2. Transaction monitoring may be necessary for fraud prevention and financial compliance.
3. Account records may need to be retained for legally required periods.
4. Information may be disclosed where required by a valid legal or regulatory request.
5. Security and compliance records may be maintained to protect the platform and its users.

These activities are intended to support a secure and compliant casino environment and do not change the importance we place on protecting personal information.

10. Data Retention

Personal information is generally retained only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

The appropriate retention period may depend on the type of information, the purpose for which it was collected, account activity, legal requirements and legitimate business or security needs.

When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable retention procedures.

11. Your Privacy Choices and Rights

Depending on your location and the laws that apply to your personal information, you may have certain rights regarding the information Drakaris holds about you.

• Request access to certain personal information
• Request correction of inaccurate or incomplete information
• Request deletion where applicable
• Object to or request restriction of certain processing
• Request a copy of certain information in an appropriate format where applicable
• Withdraw consent where processing is based on consent

These rights are not necessarily absolute and may be subject to legal exceptions, account security requirements or other applicable restrictions. Requests may require verification to protect the account holder from unauthorised disclosure.

12. Marketing Communications

Where permitted and where relevant preferences or consent apply, Drakaris may send promotional communications about casino games, offers, services or other updates.

You may be able to manage certain marketing preferences through your account settings or by using an unsubscribe mechanism included in promotional communications.

Even if you opt out of promotional communications, Drakaris may still need to send essential service messages concerning your account, transactions, security or important changes to the services or applicable policies.

13. Third-Party Websites and Services

The Drakaris website may contain links or integrations involving third-party websites, payment services, software providers or other external services. These third parties may have their own privacy practices and terms.

Once you leave the Drakaris website or interact directly with an external service, the privacy policy of that third party may apply. We recommend reviewing the relevant third-party privacy information before providing personal data.

Drakaris is not responsible for privacy practices that are independently controlled by external websites or service providers.

14. Children’s Privacy

Drakaris casino services are intended for adults who meet the applicable legal age requirements. We do not knowingly intend to provide gambling services to children or individuals who are not legally permitted to gamble.

If you believe that a minor has provided personal information to Drakaris or has obtained access to an account, please contact support so that the situation can be reviewed and appropriate measures can be considered.

15. Account Security

Protecting your own login information is an important part of maintaining the security of your Drakaris account. You should never knowingly share your password or other authentication credentials with another person.

1. Use a strong and unique password for your casino account.
2. Keep login credentials confidential.
3. Do not leave your account accessible on a shared or public device.
4. Log out when using a device that other people can access.
5. Contact Drakaris support if you notice suspicious account activity.

Drakaris may ask for information to verify account ownership before discussing sensitive account matters or processing certain requests.

16. International Data Processing

Depending on the services and providers involved, personal information may be processed or stored in countries other than the country where you live. Where such transfers occur, appropriate safeguards may be applied when required by applicable data protection laws.

International processing can be necessary when Drakaris works with technology, payment, verification, hosting or other service providers operating in different jurisdictions.

17. Changes to This Privacy Policy

Privacy practices may change over time as Drakaris introduces new services, updates its technology or responds to changes in applicable requirements. This Privacy Policy may therefore be updated periodically.

• Changes may be published on this page.
• The “Last Updated” date may be revised when material changes are made.
• Users should review the policy periodically to remain informed.
• Continued use of the relevant services after an update may be subject to the revised policy, where permitted by law.

If a change requires additional notice or consent under applicable law, Drakaris will take the appropriate steps to provide it.

18. Contacting Drakaris

If you have questions about this Privacy Policy, your personal information or privacy-related requests, you can contact Drakaris through the customer support channels made available on the website.

We may need to verify your identity before fulfilling certain privacy or account-related requests. This helps protect personal information from being disclosed to someone who is not authorised to receive it.